Why I need a Login Account
A Login is required for the following reasons:
- Provide your PINs online and in email
- Show Order History
- Provide Quick PhoneCard recharges **
- Setup Speed Dial **
- View PIN Balances **
- Special offers in email (See No-Spam Email Policy)
- Administrative Communication
** - feature available only for Pinless and Rechargeable phonecards.
How to get an Account
On the Homepage, you can click on a link Sign up Here , or you
can click Sign up for an Account when you are prompted during the
buying process.
If you already have an account, you can login using your LoginID and password.
What if I don't have an Email-ID
Please contact Customer service to for help. You can still make online purchases,
but please note that in absence of an Email-ID, it is not possible for us to deliver
PINs to you in email. Your account history can show you the PINs you purchased before,
but you cannot receive any email communication from Amantel.com.
How to Login
On the Home-page, there is a Login-box on the top-right hand side of the screen.
Enter your Login ID and correct password and click Sign-in.
Account can only be accessed by entering the correct Login and password. As a security
policy, account will be locked after 5 un-successful consecutive attempts.
If your account is locked, please contact Customer service to unlock the account,
or wait for 2 hours before logging in.
See below if you have forgotten your password.
Forgotten Password
- Click on the link Forgotten Password?
- Provide your Login Id
- Click OK when done
- Your password will be sent in Email
If you don't have an Email ID, please contact Customer Service for help.
How to change my Email address or Login ID
Please contact Customer Service for help.
Information Security
Member Account contains following information about each member stored in an encrypted
form on our secure servers.
- Name - to prevent fradulent transactions
- Address - to prevent fradulent transactions
- Email - to send order confirmation, passwords, pins etc.
- Phone Number(s) - to prevent fradulent transactions
All personally identifiable information is stored in encrypted form on our secured
servers. Amantel.com does not share any information about you with any external
entities.
How can I buy phone cards online
Use your Login ID to login into your account. Add phone cards that you like to the
shopping cart using link Add Product. When you are done adding
all the phone cards to your shopping cart, click on Check Out.
Enter your Credit-Card information and click on Charge my Credit Card button.
That's it.
How do I pay for my Orders
You can pay through Credit card, Debit card and Paypal. We accept American Express, Discover, MasterCard and VISA card.
Is the Website Secure
Our website is 100% secure. We use Secured Socket Layer (SSL) certificate issued
by GeoTrust using 128-bit encryption technology. We encrypt all communication between
your browser and our website. We do not store your full Credit-Card information.
Your personal information is stored encrypted and securely behind the firewalls
on our secured servers. We are 100% compliant with Payment Card Industry's Cardholder
Information Security Program (CISP). CISP is an industry wide program initiated
by VISA, MasterCard, AMEX, Discover and requires all the payment gateway services
and online Merchants to adhere to the strictest regulations concerning your data.
Now you know, it is completely safe to use your Credit cards on our website.
How long will it take to complete my order
You are making an Online purchase. If you are our existing customer, you will get
your PINs immediately on the screen and in email as soon as your credit card is
charged. However, if you are purchasing for the first time from our website, in
order to protect your credit card and information, we need to call you before issuing
your pins and sending in email. We hope you understand that we are doing this to
protect you - our dear customer.
How to check my Current and Previous Orders
You can log into your account to check your order history. Your most recent purchases
will show up on the top of the list.
What is your return policy
We offer 100% money back guarantee. If for any instance, you are not pleased with our service,
we will refund 100% of the remaining balance.
How can I use my phone card
Using phonecards is very easy. Here's how you can place your calls using a phonecard:
- Call the Access number provided with your phonecard PIN, from any touch tone phone
(Rotary phone cannot work with phonecards)
- Enter your PIN number when prompted by the system (not needed for PINLESS phonecards)
- Dial the number you wish to call.
-- For international calls, dial 011 + your destination number
along with the applicable National and City specific codes
-- Within the United States or Canada, dial 1 + your destionation number within
the United States or Canada or the Caribbean.
Who to contact if I have a problem with the PhoneCard
If you face any issue with service, you can always reach our 24x7 customer support at 732-983-4332/4333.
You can also email us at info@amantel.com.
How do I add more minutes to my Phonecard
You can add more minutes to your phonecard if that is a Pinless or Rechargeable
phonecard. If it is not a card of this type, you cannot add more money to your phonecard
- please buy a new card when it expires.
What is a PINLESS phonecard
PINLESS cards are new type of phonecards that allow you to make phonecalls without
the need of entering your PINs (hence the name PINLESS). All Pinless
cards sold on Amantel.com's website are also Rechargeable (which
means you can add more money to your phonecard anytime).
Please note that PINLESS cards:
- Use a computer program to identify and record the phone number from where you are
calling. This is called as ANI (Automatic Number Identification)
- ANI allows computer to save your phone number and recognize it when you call again
- When you call from a Phone for the first time, you will be prompted to press 1 if
you want the computer to remember the phone number, or press 2 if you don't care
-- if you press 1, next time you will not need to enter
PIN if calling from the same phone number
-- if you press 2, you will need to provide the PIN next
time even if calling from the same phone number
- You can remove your phonenumber from the computer program anytime by
Clicking here
What is a RECHARGEABLE phonecard
Rechargeable phonecards allow you to add more money to the phonecard. This way,
you can keep using the same PIN always.
If you are trying to buy a Rechargeable phonecard from our site, look for products
that show this image
, or products that have PINLESS word in the name.
What is Speed Dial
Speed Dial is a very user-friendly new concept. When you use PINLESS phonecards,
you can also create 2-digit codes for your long-long destination numbers. When you
make the phonecall, the system tells you about the balance on the card and then
prompts you to enter your phone number. At this time you can enter your 2-digit
code followed by a # (pound) key. System will tell you how many
minutes you have and then connect you to the destination. Once you are done with
the call, you can press the # (pound) key again to place another
call, or if you are done simply hang-up.
What is Local Access Card
Instead of the Toll-free access numbers, Local access cards provide
you with phonenumbers in your local calling area. You can pick access-numbers that
are local to your calling area for making the call. Local Access Cards are usually
cheaper than the regular phonecards.
If you see this image
for any product on the search page, that product also has Local Access numbers in
addition to Toll-free numbers.
You are solely responsible for choosing access numbers that are local to you and
are free of charge. We recommend that you contact your local telephone company to
confirm that the number(s) that appear are both local and free of charge for you
to call. Amantel.com will not reimburse you for any long distance phone charges
incurred.
How much money is remaining on my phonecard
When you call the access-number for the phone card, the system will tell you the
balance remaining on the card. For PINLESS and Rechargeable phonecards, you can
click on PIN Balance
to check your balance.
Where can I find detailed information about PhoneCards
On the product search results screen or elsewhere, you will see this image
. If you click on this image, it
will show you all the details for the selected phonecard.
When does my Phonecard expire
Different phonecards expire at different times. 6 months for $10, 9 months for $25 and 1 year for $50 and $100 Phone Card.
Can I use the phone card outside USA
Currently, we have special phonecards that you can use to call worldwide from Canada.
Please Click Here to
see the phonecards that allow you to place calls from Canada.
What is Rate/Minute or Cents/Minute
Rate/Minute or Cents/Minute indicates the rate per minute of the phonecard that
is charged to you. It allows you to compare different products available on our
website by the price.
What is Rounding
Rounding is the billing increment used to find out how much money should be deducted
from your phonecard for your call.
For example, if Rounding is 3 minutes, it means that your phonecard will be charged
in 3-minutes increment. So for example, if you talk for less than or equal to 3
minutes, you will pay charges for 3 minutes.
1 minute rounding counts your completed minutes (for example for a call of 1 minute,
25 seconds, you will still pay 2 minutes)
What are additional charges
There is an additional charge of 99 cents if you place the call from a payphone.
This fee is charged by the owner of the payphone and is a standard for all calling
cards.
There will be an additional charges for using toll-free access where local access
number are available. You will be responsible for using local access number that
are local to you and free of charge. Please confirm first from your local telecommunication
company to confirm that the number(s) that appear are both local and free of charge
for you to call. Amantel will not reimburse you for any phone charges incurred.
How is it different to call on a Cell Phone
Calls to international cellphones could cost more than calling regular phones in
the same area. Please check the details of your phonecard before making a call to
an International cell phone.
What are City (or Location) specific phonecards
City or Location specific phonecards (generally) provide more minutes for the same
price.
How Amantel.com's rates compare to Long-distance service providers
Amantel.com always tries to bring the very best to our customers. We provide different
calling-cards to our dear customers from different manufactures, including AT&T,
Sprint, IDT and many more. Please compare Rate/Minute, Rounding, Other charges etc
for all the products before you select one for your calling needs. Since, phonecards
use a different approach compared to the traditional Long-Distance calling services,
they generally tend to be cheaper.
NO-SPAM Policy
Amantel.com follows a strict No-SPAM policy in accordance with the Federal, State
and Local laws. All emails that we sent contain a return address and our website
has a clear link where a registered member can
Unsubscribe from our promotional material mailing programs. Or, you can
contact the Customer Service and request to be removed from the Mailing programs.
We do not share any information with 3rd parties.
Periodically, Amantel.com sends special offers in Email (Advertisement Emails) to
the members registered with Amantel.com (not opted-out members only) for saving
even more money on their phonecard needs and also to introduce new phonecards and/or
features on the website. Amantel.com may also send Administrative emails which contain
advisory information on Member accounts and/or changes to Privacy policy and other
important changes on the website. Members can use this page to indicate that they
do not wish to receive Advertisement emails from Amantel.com. Once a member indicates
that he/she no longer wants to receive Adv. emails, their email Ids will be removed
from all such communications. Administrative emails are exempted from this policy
because it can contain important information applicable to the Members.
Contacting Customer Service
You can reach Customer service through emails at
info@amantel.com.