Frequently Asked Questions
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Frequently Asked Questions
IMPORTANT: For problems related to your online account please send an email to
Customer Service at info@amantel.com
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Phone Cards
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How can I use my phone card
Who to contact if I have a problem with the PhoneCard
How do I add more minutes to my Phonecard
What is a PINLESS phonecard
What is a RECHARGEABLE phonecard
What is Speed Dial
What is Local Access Card
How much money is remaining on my phonecard
Where can I find detailed information about PhoneCards
When does my Phonecard expire
Can I use the phone card outside USA
What is Rate/Minute or Cents/Minute
What is Rounding
What are additional charges
How is it different to call on a Cell Phone
What are City (or Location) specific phonecards
How Amantel.com's rates compare to Long-distance service providers
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Technical Support
For more information, please send an email to Customer Service at
info@amantel.com
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Why I need a Login Account
A Login is required for the following reasons:
- Provide your PINs online and in email
- Show Order History
- Provide Quick PhoneCard recharges **
- Setup Speed Dial **
- View PIN Balances **
- Special offers in email (See No-Spam Email Policy)
- Administrative Communication
** - feature available only for Pinless and Rechargeable phonecards.
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How to get an Account
On the Homepage, you can click on a link Sign up Here, or you can click
Sign up for an Account when you are prompted during the buying process.
If you already have an account, you can login using your LoginID and password.
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What if I don't have an Email-ID
Please contact Customer service to for help. You can still make online purchases, but please note
that in absence of an Email-ID, it is not possible for us to deliver PINs to you in email.
Your account history can show you the PINs you purchased before, but you cannot receive any
email communication from Amantel.com.
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How to Login
On the Home-page, there is a Login-box on the top-right hand side of the screen. Enter
your Login ID and correct password and click Sign-in.
Account can only be accessed by entering the correct Login and password. As a security policy,
account will be locked after 5 un-successful consecutive attempts.
If your account is locked, please contact Customer service to unlock the account, or wait
for 2 hours before logging in.
See below if you have forgotten your password.
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Forgotten Password
- Click on the link Forgotten Password?
- Provide your Login Id
- Click OK when done
- Your password will be sent in Email
If you don't have an Email ID, please contact Customer Service for help.
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How to change my Email address or Login ID
Please contact Customer Service for help.
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Information Security
Member Account contains following information about each member stored in an
encrypted form on our secure servers.
- Name - to prevent fradulent transactions
- Address - to prevent fradulent transactions
- Email - to send order confirmation, passwords, pins etc.
- Phone Number(s) - to prevent fradulent transactions
All personally identifiable information is stored in encrypted form on our secured servers.
Amantel.com does not share any information about you with any external entities.
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How can I buy phone cards online
Use your Login ID to login into your account. Add phone cards that you like to the
shopping cart using link Add Product. When you are done adding all
the phone cards to your shopping cart, click on Check Out. Enter your
Credit-Card information and click on Charge my Credit Card button. That's it.
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How do I pay for my Orders
You can use your credit card to pay for all your online purchases. We accept
American Express, Discover, MasterCard, VISA cards.
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Is the Website Secure
Our website is 100% secure. We use Secured Socket Layer (SSL) certificate issued by GeoTrust
using 128-bit encryption technology. We encrypt all communication between your browser and
our website. We do not store your full Credit-Card information.
Your personal information is stored encrypted and securely behind the firewalls
on our secured servers. We are 100% compliant with
Payment Card Industry's Cardholder Information Security Program (CISP).
CISP is an industry wide program initiated by VISA, MasterCard, AMEX, Discover and requires
all the payment gateway services and online Merchants to adhere to the strictest regulations
concerning your data.
Now you know, it is completely safe to use your Credit cards on our website.
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How long will it take to complete my order
You are making an Online purchase. If you are our existing customer, you will get your PINs
immediately on the screen and in email as soon as your credit card is charged.
However, if you are purchasing for the first time
from our website, in order to protect your credit card and information, we need to call you
before issuing your pins and sending in email. We hope you understand that we are doing this
to protect you - our dear customer.
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How to check my Current and Previous Orders
You can log into your account to check your order history. Your most recent purchases will show up on
the top of the list.
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What is your return policy
The Sale is considered FINAL once the PIN number has been delivered to
the customer via e-mail, or phone or other means. If you have a problem with
a phonecard, its access number, experience quality problems or unable to
use your phone card, please call customer service number of the service
provider of the card provided to you at the time when PIN was issued.
Customer Service should be able to resolve any problems you may have.
Be sure to have your PIN number available when calling customer service.
If service provider customer service cannot resolve your problem, please
e-mail us at info@amantel.com and we'll
make every attempt to ensure your satisfaction.
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What is your Coupons policy
- Coupon must be spent before the Expiration date mentioned for the Coupon. After the
Expiration date, Coupon is not usable
- This Coupon must be redeemed at www.amantel.com web site, toward the purchase of products
listed at Amantel.com's website
- If the Coupon is issued for specific Products, then the shopping cart must contain atleast
one of such products for Coupon to be applicable
- Coupons are not redeemable for cash and cannot be returned for a cash refund
- Coupons are to be used only by the Customer to whom coupon was issued and for the specific
Email address. Coupons are not transferable under no circumstances
- Each coupon has a Minimum purchase amount. Shopping cart total must be more than such
Minimum amount (before Tax/Shipping/Handling) for Coupon to be applied
- More than one Coupons cannot be applied to a Shopping cart at a time
- Coupons and their use on the Amantel.com web site are subject to and governed by
Amantel.com's general
Terms Conditions
- Amantel.com is not responsible for Expired and/or Lost Coupons
- If you have any questions or need more information, please visit the Amantel.com's online
Frequently Asked Questions
- Amantel.com reserves the right to close customer accounts and request alternative forms
of payment if a fraudulently obtained or applied Coupon is redeemed through the Amantel.com
Web site
- Amantel.com reserves the right to cancel Coupon(s) anytime without assigning any reason
whatsoever
- To serve our Customers better, Amantel.com reserves the right to modify the terms and conditions
governing Coupons and/or their usage and other related or unrelated areas of website
Amantel.com
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How can I use my phone card
Using phonecards is very easy. Here's how you can place your calls using a
phonecard:
- Call the Access number provided with your phonecard PIN, from any touch tone
phone (Rotary phone cannot work with phonecards)
- Enter your PIN number when prompted by the system (not needed for PINLESS
phonecards)
- Dial the number you wish to call.
-- For international calls, dial 011 + your destination
number along with the applicable National and City specific codes
-- Within the United States or Canada, dial 1 + your
destionation number within the United States or Canada or the Caribbean.
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Who to contact if I have a problem with the PhoneCard
Amantel.com sells their own phonecards and also phonecards from other manufacturers.
If you have an issue, or problem or question related to a phonecard you purchased
on our website, please use the Customer Service phone-number or email provided along
with the phonecard and contact directly. We do not guarantee and provide customer service
for other manufacturers.
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How do I add more minutes to my Phonecard
You can add more minutes to your phonecard if that is a Pinless or Rechargeable
phonecard. If it is not a card of this type, you cannot add more money to your
phonecard - please buy a new card when it expires.
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What is a PINLESS phonecard
PINLESS cards are new type of phonecards that allow you to make phonecalls without the
need of entering your PINs (hence the name PINLESS). All Pinless cards sold on
Amantel.com's website are also Rechargeable (which means you can add more money
to your phonecard anytime).
Please note that PINLESS cards:
- Use a computer program to identify and record the phone number from where you
are calling. This is called as ANI (Automatic Number Identification)
- ANI allows computer to save your phone number and recognize it when you call again
- When you call from a Phone for the first time, you will be prompted to press 1 if
you want the computer to remember the phone number, or press 2 if you don't care
-- if you press 1, next time you will not need to enter PIN
if calling from the same phone number
-- if you press 2, you will need to provide the PIN next time
even if calling from the same phone number
- You can remove your phonenumber from the computer program anytime by
Clicking here
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What is a RECHARGEABLE phonecard
Rechargeable phonecards allow you to add more money to the phonecard. This way, you
can keep using the same PIN always.
If you are trying to buy a Rechargeable phonecard from our site, look for
products that show this image  , or products that have
PINLESS word in the name.
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What is Speed Dial
Speed Dial is a very user-friendly new concept. When you use PINLESS phonecards,
you can also create 2-digit codes for your long-long destination numbers. When you
make the phonecall, the system tells you about the balance on the card and then
prompts you to enter your phone number. At this time you can enter your 2-digit code
followed by a # (pound) key. System will tell you how many minutes you have and
then connect you to the destination. Once you are done with the call, you can press the
# (pound) key again to place another call, or if you are done simply hang-up.
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What is Local Access Card
Instead of the Toll-free access numbers, Local access cards provide you
with phonenumbers in your local calling area. You can pick access-numbers that
are local to your calling area for making the call. Local Access Cards are
usually cheaper than the regular phonecards.
If you see this image  for any product on the
search page, that product also has Local Access numbers in addition to Toll-free
numbers.
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How much money is remaining on my phonecard
When you call the access-number for the phone card, the system will tell you
the balance remaining on the card. For PINLESS and Rechargeable phonecards, you can
click on PIN Balance to check your balance.
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Where can I find detailed information about PhoneCards
On the product search results screen or elsewhere, you will see this image
 . If you click on this image, it will show you all the
details for the selected phonecard.
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When does my Phonecard expire
Different phonecards expire at different times. For more details, click on "Details" link
for the specific PhoneCard. Please contact the customer service of the phonecard directly with
your questions about card expiration.
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Can I use the phone card outside USA
Currently, we have special phonecards that you can use to call worldwide from
Canada. Please Click Here to see the
phonecards that allow you to place calls from Canada.
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What is Rate/Minute or Cents/Minute
Rate/Minute or Cents/Minute indicates the rate per minute of the phonecard that is
charged to you. It allows you to compare different products available on our
website by the price.
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What is Rounding
Rounding is the billing increment used to find out how much money should be deducted
from your phonecard for your call.
For example, if Rounding is 3 minutes, it means that your phonecard will be
charged in 3-minutes increment. So for example, if you talk for less than or
equal to 3 minutes, you will pay charges for 3 minutes.
1 minute rounding counts your completed minutes (for example for a call of
1 minute, 25 seconds, you will still pay 2 minutes)
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What are additional charges
There is an additional charge of 29 cents if you place the call from a payphone.
This fee is charged by the owner of the payphone and is a standard for
all calling cards.
There will be an additional charges for using toll-free access
where local access number are available. You will be responsible
for using local access number that are local to you and free
of charge. Please confirm first from your local telecommunication
company to confirm that the number(s) that appear are both local
and free of charge for you to call. Amantel
will not reimburse you for any phone charges incurred.
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How is it different to call on a Cell Phone
Calls to international cellphones could cost more than calling regular phones in the
same area. Please check the details of your phonecard before making a call to an
International cell phone.
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What are City (or Location) specific phonecards
City or Location specific phonecards (generally) provide more minutes for the same
price.
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How Amantel.com's rates compare to Long-distance service providers
Amantel.com always tries to bring the very best to our customers. We provide
different calling-cards to our dear customers from different manufactures, including
AT&T, Sprint, IDT and many more. Please compare Rate/Minute, Rounding, Other
charges etc for all the products before you select one for your calling needs. Since,
phonecards use a different approach compared to the traditional Long-Distance
calling services, they generally tend to be cheaper.
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NO-SPAM Policy
Amantel.com follows a strict No-SPAM policy in accordance with the Federal, State
and Local laws. All emails that we sent contain a return address and our website has a clear link where
a registered member can Unsubscribe from our
promotional material mailing programs. Or, you can contact the Customer Service and request to be
removed from the Mailing programs. We do not share any information with 3rd parties.
Periodically, Amantel.com sends special offers in Email (Advertisement Emails)
to the members registered with Amantel.com (not opted-out members only) for saving even more money
on their phonecard needs and also to introduce new phonecards and/or features on
the website. Amantel.com may also send Administrative emails which contain advisory information on
Member accounts and/or changes to Privacy policy and other important changes on the website. Members
can use this page to indicate that they do not wish to receive Advertisement emails from Amantel.com.
Once a member indicates that he/she no longer wants to receive Adv. emails, their email Ids will be
removed from all such communications. Administrative emails are exempted from this policy because
it can contain important information applicable to the Members.
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Contacting Customer Service
You can reach Customer service through emails at
info@amantel.com.
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